SHIPPING
What is the estimate delivery time?
All orders are dispatched within 24-48 hours. A confirmation message is sent to you once the order has been dispatched.
The estimated delivery time for each product is mentioned with its details in the product page. KNOW MORE
Is there any shipping fee?
For orders within India, we offer free shipping.
Is express delivery available?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
MY ORDER
What payment options are available?
All the payment procedures are absolutely secure.
we accept: Debit Card, Credit Card, Google-Pay, Paytm, UPI, Bank
Transfer. Further we have Cash on Delivery (COD) available.
How can I track my order?
Once the order is dispatched, a tracking ID will be sent on your registered E-mail ID / whatsapp no. KNOW MORE
How do I cancel my order?
Once an order is placed and dispatched, it cannot be cancelled.
Please write to us at care@demie.in or call us on +91 7042972796, for any assistance related to your order. Our customer support team will be happy to help you.
Can I cahnge the address after placing the order?
Once your order has been placed, your address and phone number cannot be modified. From the time we receive an order, our products are shipped out within a very short window, and once dispatched, cannot be modified.
The payment got debited from my account, but I didnot receive an order confirmation. How to get this resolved?
This generally occurs due to a technical issue with the payment gateway. In case you experience the same, you can directly connect to our Customer Service Executive through WhatsApp or Call on +91 7042972796.
How secure is the delivery?
We are associated with the most trusted, reputed, and secure carrier services to ensure the orders reach you at the earliest and in the safest condition.
Do you offer gift wrapping?
All our pieces comes with our thoughtfully designed packaging. Making to suitable for you to gift it to your loved ones.
RETURNS & EXCHANGES
What is your return/exchange policy?
We have 7 DAYS RETURN NO QUESTION ASKED POLICY. Please return the product in exactly the way in which they were received (unworn, with original packaging and the barcode tag must not be tampered with)
Please refer to our return and exchange policy.
How much is return/exchange shipping fee?
Please refer to our return and exchange policy page.
What do I do if my jewellery is defective or I got the wrong order?
Kindly write to us at care@demie.in or Whatsapp on +91 7042972796. We will surely provide you best solution for the same.
You can also refer to our return/exchange policy
What is the return/exchange process?
STEPS TO MAKING A RETURN
1. Please inform us within 7 days of receipt of order. You must email care@demie.in to notify us.
2. Once we have received your e-mail, we will arrange for a collection of the product.
3.. Once we receive the product, we shall dispatch new product or refund the money into your original payment method.
When will I receive my refund?
REFUND PROCESSING TIMELINE :
1. Once we receive your returned item at our warehouse and complete the quality check, we will process your refund within 3-5 business days.
2. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card provider to process and reflect the refund in your account.
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